FAQS
Our Service
We are committed to providing excellent customer service. We are open Mon - Sun 10am - 7pm ET. For returns (PLS SEE RETURN POLICY)
Every order is shipped by a trackable Expedited Delivery service within 2 business days excluding weekends and holidays.
Product Information
All our products are brand new except stated otherwise (mobile Phones). We also supply refurbished and used mobile phones. All our mobile phones have been fully tested and are fully functional. Our phones are Clean ESN, We Guarantee our devices will never be Blacklisted. Our Thorough grading system refers only to the cosmetic condition of the product not the functionality.
Please see our grading definitions below.
Brand New
New
A brand-new, unused, unopened, undamaged item in its original packaging. Grade A+ is like new and ship in the original box with all the original accessories.
Certified Pre-Owned Units (Open Box, Grade A or B depending on availability)
Open Box
An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item includes original accessories. The item may be a factory second.
Grade A
The phone is used but in excellent condition and comes with a free data cable
Cosmetically the phone won’t show any signs of use, there won’t be any scratches, cracks or scuffs to the screen or casing. May have faint or minor blemishes, if they are not otherwise in excellent condition.
It has been fully tested and is in full working order
Grade B
The phone is used but in good condition and comes with a free data cable
Cosmetically the phone will show signs of use, including some minor scratches to the casing or equivalent
It has been fully tested and is in full working order
Grade B Minus
They appear used at first glance.
They may have numerous scratches on their screens. They may have numerous scuffs or scratches on their housing.
They may have dings, small dents and heavy wear on their ports, corners and edges.
It has been fully tested and is in full working order
Accessories
Sales on All mobile phone accessories are Final
Taxes
All Taxes are added where applicable
Shipping
Expedited Trackable Shipping service. Ships within 48 hrs of purchase.
USA: USPS/FEDEX (Trackable)
Feel free to contact us with any questions you may have.
Please feel free to contact us via any of the methods below and we will be happy to assist you:
Email Us: info@proxxistore.com
Call Us: 647-571-3107
disclaimer: Apple® and iPhone® are registered trademarks of Apple Inc., registered in the United States of America and other countries, the Proxxi Store logo, products, merchandise, and designs are not affiliated with Apple in any way.
© 2022 Samsung Electronics America, Inc. Samsung, Galaxy S, Gear VR and Shop Samsung are all trademarks of Samsung Electronics Co., . All other brand, product and service names and logos are marks and/or registered trademarks of their respective owners. Proxxi, Proxxi Store, the Proxxi Store logo, products, merchandise, and designs are not affiliated with any of the brands in any way.